“Future Proofing Power Plant Assets in a Changing Environment: Global Multi-Platform Technology Solutions for Gas Turbine Retrofit and Maintenance”. This was the focus of our AMC on 27-30 January at the Wyndham Grand in Jupiter, Florida. Eighty-five customers and partners from forty-five companies were present – a record – and were met with a new improved program and presentation lineup. What was exciting is that the renewed program was based on their input, with smaller, interactive roundtable discussions to share information allowing us to hear about the challenges our customers are facing in their individual markets.
The event kicked off with a customer-driven section, with a detailed market overview of North America, followed by a Customer Panel Session, where experiences and challenges were shared along with a deep-dive Q&A with the audience interaction application Slido.
Following an overview of our 2019 delivery achievements for our customers, including our approach to developing service solutions and project execution, a full day of smaller breakout sessions focused on topics from additive manufacturing, turbine upgrade solutions and digital solutions to our rotor exchange program, combustion solutions and a safety/EHS topic regarding HexChrome. This approach proved to an excellent way to share experiences and enhance the awareness of the participants on how we are leveraging advanced technology to deliver meaningful products and services to the market that will enhance their operational profitability.
A targeted selection of our Multi-OEM offerings were on display in the main conference area of the hotel, which only enhanced the confidence of the attendees that we deliver on our promises. At the PSM workshop, a staged shop tour was conducted, with stops allowing our team to offer detailed descriptions of all of the capabilities we have at our facility to execute on our customer’s service and maintenance needs.
On the final day, our PSM technical team offered a half-day “Gas Turbine 101” training session to a group three times larger than last year! This was driven by many who said they were transitioning from their companies ‘hard fossil’ (coal) plants to gas turbine plants and really wanted to learn. Innovation…..relationships…transparency….. service solutions……..partnerships….and our people. For over 20 years, this has been ‘the secret sauce’ that has defined PSM in the marketplace and continues to provide our growth and innovation momentum.